FAQ

The notify party is a party listed on the bill of lading who will be informed when the goods arrive at the destination port. It is usually the buyer or their designated freight forwarder/customs agent.

The consignee is the party designated on the bill of lading to receive the goods, usually the importer or buyer. The consignee is responsible for handling customs clearance and picking up the goods at the destination port.

International couriers such as DHL require complete recipient information for customs clearance and delivery. This is a compliance requirement for international shipping to ensure that documents can be delivered accurately.

We accept payment methods such as bank wire transfer (T/T) and letter of credit (L/C). The most commonly used method is T/T, which involves transferring the funds directly to our corporate bank account through the bank. Detailed payment information will be provided after the order is confirmed.

We mainly accept settlement in US dollars (USD). Depending on the specific situation, we can also accept euros (EUR), Chinese yuan (CNY), and other currencies. Please confirm with us before placing an order.

Payment usually needs to be completed within 48 hours after order confirmation. If special circumstances require a delay, please communicate with the sales team in advance, and we will try our best to coordinate.

For large orders, we can negotiate an installment payment plan. Usually, a deposit of 30%-50% is required, with the remaining balance paid before shipment. Please consult the sales team for specific arrangements.

A telegraphic transfer copy (T/T Copy) is a document issued by the bank after processing a remittance, proving that the funds have been transferred. You can request it from the bank after the transfer or download it from the online banking system. Please send the copy to us so that we can confirm receipt of the funds and arrange subsequent matters.

International wire transfers usually take 2-5 business days to arrive, depending on the processing speed of the remitting bank and the receiving bank. It is recommended that you keep a copy of the wire transfer after payment so that we can confirm it in a timely manner.

Due to rapid changes in vehicle inventory, we usually only reserve vehicles for orders that have been paid for or have signed a contract. If payment is not completed within 48 hours, the vehicle may be purchased by other buyers. If you need to extend the reservation period, please contact us.

If you are unable to make the payment on time, please contact us as soon as possible. We can negotiate an extension of the payment deadline or cancel the order. Failure to communicate in a timely manner may result in the order being canceled and the vehicle being released to other buyers.

The purchasing process is very simple: 1) Browse our vehicle inventory and choose the vehicle you like; 2) Submit an inquiry or a letter of intent; 3) Our sales team will confirm the vehicle condition and price with you; 4) Sign the contract and arrange payment; 5) We arrange export procedures and transportation; 6) You pick up the vehicle at the destination port.

We cooperate with many reputable international shipping companies, including COSCO, MSK, CMA, etc. Our logistics team will recommend the optimal shipping solution based on your destination port, budget, and time requirements.

Please note the following points: 1) Confirm that the vehicle meets your country's import standards; 2) Understand the customs clearance requirements and fees at the destination port; 3) Confirm the payment method and timeline; 4) Keep all transaction documents and communication records; 5) If you have any questions, feel free to contact our customer service team.

All vehicles we export undergo strict safety inspections, including key safety components such as the braking system, steering system, lighting system, and tires. We recommend that upon receiving the vehicle, you carry out the necessary inspections and certifications in accordance with local regulations.

Each car goes through a rigorous inspection process before export, including exterior inspection, mechanical performance testing, chassis inspection, and interior evaluation. We provide detailed inspection reports to ensure transparency of the vehicle's condition.

Yes, we support cooperation with third-party testing organizations, such as SGS, TÜV, etc. If third-party testing is required, please indicate it when placing the order; the relevant costs will be borne by the buyer.

All of our used cars undergo comprehensive inspection and preparation by professional technicians, and key components such as the engine, transmission, and suspension system are rigorously tested. We provide a quality guarantee period to ensure that the vehicle you receive meets the standards.

We need the following information: the vehicle's brand, model, year, VIN, dimensions (length, width, height), weight, loading port, and destination port. This information is used to calculate shipping costs and arrange cargo space.

The shipping time depends on the port of origin and the destination port. Generally speaking: Southeast Asia about 7-15 days, the Middle East about 20-30 days, Africa about 30-45 days, South America about 35-50 days, Europe about 25-40 days. The specific time is confirmed at the time of booking.

Yes, once the goods are loaded onto the ship, we will provide the bill of lading number and the name of the shipping company. You can check the vessel's location and estimated arrival time in real time through the shipping company's official website or third-party vessel tracking websites.